The Insurance Company Called Me After an Accident. What Should I Know Before Talking?
The Insurance Company Called Me After an Accident. What Should I Know Before Talking?
If an insurance company calls after an accident, it can help to write down who called, which company they work for, the claim number, what they asked for, and whether they requested a recorded statement. Before giving detailed information, many people choose to organize their documents or speak with an attorney who can review the situation.
Prime Attorneys can help connect you with attorneys who may be able to review an accident or injury issue. Call or contact us for a free consult.
Why insurance calls can feel stressful
After an accident, a call from an insurance company may happen quickly. The caller may ask about how the accident happened, whether anyone was hurt, whether there are witnesses, whether the vehicle was damaged, or whether you will give a recorded statement.
That does not mean the call is automatically bad. But it does mean you should understand who is calling and what information they are asking for.
What to write down during or after the call
Write down the caller’s name, company, phone number, claim number, date and time of the call, and the reason they called. If they ask for documents, write down exactly what they requested. If they ask for a recorded statement, note that as well.
It is also helpful to save any letters, emails, claim forms, text messages, or app messages connected to the claim.
What if they ask for a recorded statement?
A recorded statement is a formal recorded conversation about the accident, injuries, damages, or other claim information. If you are unsure whether to provide one, you may want to ask an attorney what information may matter before you respond.
The key point is to avoid guessing. If you do not know an answer, or if your symptoms or repair information are still developing, that may be something to mention during a consultation.
How a free consultation may help
A free consultation may help you understand what documents to gather, what questions to ask, and what facts an attorney may want to review. The attorney may ask about the accident report, photos, insurance policies, medical care, repair estimates, and communication history.
Prime Attorneys can help connect you with attorneys who may be able to review the situation.
FAQ
Yes. Save the adjuster’s name, company, phone number, claim number, and the date of the call.
A recorded statement is a recorded conversation where the insurance company asks questions about the accident or claim. If you are unsure how to handle it, a consultation may help.
Yes. Prime Attorneys can help connect you with attorneys who may be able to review your accident or injury issue.
Related Articles
- I Was in a Car Accident. What Information Should I Save?
- What Information Should I Have Ready Before Speaking With a Personal Injury Lawyer?
- What Questions Should I Ask During a Free Personal Injury Consultation?
